Orders and shipping
Orders and shipping are really simple with us
How do I pay for my order?
How do I pay for my order?
Just add desired item into the cart and follow the instructions! We accept all major forms of payment
Can I cancel my order?
Can I cancel my order?
Yes, please send us an email if you would like to cancel anytime
support@kotyastore.com
How much is the shipping? Is it fast?
How much is the shipping? Is it fast?
Shipping is always free with us within the United States. It usually takes about 3-4 days
Returns
Check out our famous "happiness guarantee"!
Happiness guarantee
Happiness guarantee
If you or, more importantly, your cat does not like something - just send us an email! No questions asked return policy. We stand behind our products and will ensure free return
How can I start a return?
How can I start a return?
Please send us an email to start a return process - it's that easy!
support@kotyastore.com